UGREEN (绿联) charger reportedly bursts into flames; customer service offer of “¥10 refund” sparks outcry

What happened

It has been reported that blogger @龚凡小凡凡_Ashley posted a video on March 31 claiming a UGREEN (绿联) 65W gallium nitride (GaN) charger suddenly exploded and caught fire while she was charging a phone beside her bed. According to the account, the charger emitted a loud bang, produced sparks and flames, and left the plastic shell split and warped; Ms. Gong (龚女士) says she suffered minor burns while unplugging the unit. The charger was bought in May 2023 from UGREEN’s official flagship store for ¥129 and is marked as having passed China Compulsory Certification (3C). It has been reported that the product had been used only sporadically and was less than three years old.

Company response and customer reaction

It has been reported that UGREEN’s customer service offered Ms. Gong either a ¥10 refund or a 20% discount if she repurchased the same model, and requested the damaged charger be returned for factory inspection — a proposal the complainant called unacceptable given the alleged safety risk. The modest compensation offer has provoked public criticism on social media and in Chinese tech press, where many users have framed it as tone-deaf in light of the potential for serious injury or property damage. Ms. Gong has demanded a full explanation of the cause and that the brand assume responsibility; discussions are reportedly still unfolding online.

Regulatory context and wider implications

This is not UGREEN’s first product-safety headline. In January 2026 the Shanghai municipal market regulator (上海市市场监督管理局) flagged a UGREEN 65W three-port GaN charger in random testing for failing an emissions limit below 1 GHz, meaning potential electromagnetic interference with other devices. For Western readers: Chinese consumer-electronics firms operate under domestic certification regimes like 3C, but failures and consumer-safety incidents can quickly become national stories and affect overseas perception. Will a customer-service refund and return-for-test policy be enough to restore trust? For now regulators, the brand and the complainant remain at the center of a dispute that spotlights product safety and after-sales handling in China’s fast-growing hardware sector.