Wenjie Auto (问界汽车) says it is actively seeking solutions after users request software and hardware upgrades

Company acknowledges user demand

Wenjie Auto (问界汽车) has publicly acknowledged that some owners are seeking software and hardware upgrades for their vehicles and says it is "actively seeking solutions," according to a post on the brand’s user-service WeChat account reported by IT之家. The message pledged to “practice our user-first service ethos” and to communicate with affected customers as soon as possible. Short and direct. The company did not lay out timetables or specific upgrade paths in the notice.

Product update and wider context

The inquiry follows a product refresh unveiled at Huawei (华为)’s spring event on March 23, when the Hongmeng Zhixing Wenjie M7/M8 (鸿蒙智行问界 M7/M8) received new colours and an upgraded Huawei QianKun 896-line dual-optical-path image-level LiDAR, changes that could prompt owners to seek parity with newly sold cars. Pricing for the refreshed models was announced at roughly 36.98万 and 30.98万 RMB respectively. It has been reported that some users explicitly want retrofit options — but can software patches deliver the same gains as hardware retrofits?

Why this matters to Western readers

Wenjie is a Chinese EV line closely tied to Huawei’s in-car software and smart-driving initiatives, so upgrades are not just cosmetic; they touch on sensor suites and compute stacks that define advanced driver-assistance features. Industry observers note that global supply-chain pressures and export controls on advanced chips and sensors could constrain certain hardware fixes, making software-based improvements more attractive or necessary. For now, Wenjie’s pledge to "actively seek solutions" signals customer relations rather than a technical roadmap — owners and observers alike will be watching how feasible and fast those solutions prove to be.