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虎嗅 2026-03-20

How Far Has AI Progressed in Replacing Jobs?

Artificial intelligence is changing work in China, but has it replaced people? It has been reported that AI has automated many routine tasks — from drafting marketing copy to handling first‑line customer queries — yet wholesale job replacement remains limited. Huxiu’s survey of recent deployments suggests substitution of tasks, not entire occupations, with firms often redesigning roles around AI rather than simply cutting headcount.

Where the changes are most visible

Reportedly, Chinese internet giants and service firms are leading the shift. Baidu (百度), Alibaba (阿里巴巴) and Tencent (腾讯) have rolled out generative and automation tools that speed content creation, code assistance and customer service. Manufacturing and logistics firms are also using vision systems and robotics to raise throughput. For many workers the effect is mixed: some repetitive positions shrink, while new supervisory, data‑labeling and AI‑maintenance roles appear.

Limits, risks and the geopolitical angle

Progress is uneven. It has been reported that limited access to the most advanced semiconductors — a consequence of Western export controls and broader geopolitical tensions — constrains some high‑end automation ambitions, pushing Chinese firms to focus on software efficiency and edge devices. Regulators and companies are also cautious about social stability and job displacement; retraining and phased rollouts are common. In other words, politics and hardware bottlenecks matter as much as algorithms.

Looking ahead

So what comes next? Expect accelerating task automation, continued job redesign, and growing demand for AI‑adjacent skills rather than mass unemployment overnight. For Western readers unfamiliar with China’s ecosystem: powerful platforms, state priorities and supply‑chain constraints all shape how quickly AI replaces work here. Who benefits — firms, workers, or both — will depend largely on policy choices and corporate decisions about retraining and redeployment.

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